![]() ![]() Kind of hard to do when they don't even show up on my desktop. They just kept them and didn't specify exactly why, just generally that they had been tampered or altered. I did as their tech department instructed, sent them back for replacements. Other than that, I don't see where I went wrong. so I didn't buy the warranty, where I could have just taken them back to the store. ![]() ![]() I didn't do this because my dad used to sell them and he knew how often they were actually used, that it isn't worth the money's and the fact that so many past drives always work. What I did wrong? I didn't buy the warranties. Of course, there's nothing new on the status according to the support page. I finally emailed them again (polite) explaining this all again, and asked for at least a timetable on an answer, and was told to expect one this past Monday. In Mac OS X version 10.6 to 10.10, click Verify Disk to see if the volume needs to be repaired. I’d like to be able to use the Passport with the Time Machine. That was bumped up to a Level 2 Technician, and nothing happened with this for about ten more days. I followed the directions on how to partition and format for the Mac. You cannot unmount your computers main hard drive (e.g., the hard drive where your operating system is installed). Unmounting a drive is the same thing as ejecting a drive. So, I've had a phone call with support, and a chat with online support who told me to email the department who told me that they weren't going to replace them. Tips Warnings This wikiHow teaches you how to unmount a drive that is connected to your computer. They didn't even specify exactly what was wrong with them. I get an email telling me they've been tampered with (modified, something like that) and that I will be receiving no replacements, nothing. Two weeks go by, there's no update on the RMA page even though USPS had confirmed delivery. Restoring the original state found as unmounted. Performing fsckexfat -y -x /dev/rdisk2s1 File system check exit code is 1. When I attempt to run the First Aid, I get the following: Repairing file system, Volume is already unmounted. So, I take the time and effort to box them up very well, drive to the post office and pay forty bucks to send them away. 2 I have tried all the above options, but still unable to mount and/or eject the disk. I contact Western Digital, they tell me to send them back for replacements. as this isn't my first rodeo with this kind of thing. I tried a different computer, different cables, power supplies, safe start, etc. One can be seen with the Western Digital software tools, but in reformatting it, the drive just stalls for hours. So, I had to go to two different stores because no single store had two of these drives. I do this every year-and-a-half to two years, and the previous drives go into secure storage. I'm a bit gun-shy about external hard drives right now because I (here's a story) watched the ads for weeks, then went to OfficeMax/Depot and purchased two Western Digital 10TB hard drives. Thanks a lot! You've saved me a lot of time in troubleshooting. ![]()
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